Why ECC is the Best English Call Centre for Call Centre Services in English?

A mass population of India is capable to speak in English. The agents can understand English well and have good communication skills who can handle your calls quickly and efficiently. ECC is a call centre in India which provides call centre services to all those countries who wants to spread their business in English speaking countries. ECC has a dynamic combination of team of experts and technology who provide you the result you expects from your outsourcing company.

ECC call centre services provide you wide range of services

• Inbound/Outbound Telesales
• Web Sales
• Customer Service / Customer support
• Pre-Sales Lead Generation
• Customer Retention and Win-Back
• Staffing Services
• Technical customer support

ECC has state-to-art technology to provide you best call centre services.

• ECC uses CTI to maximize CRMs and manage workflow more efficiently. It eliminates manual data entry, problems with qualifying leads and contacts, and automates call logging and recording.

• ECC has Automatic Call Distributor (ACD) that manages incoming calls and is used to route the calls to the appropriate call centre agent based on skill set.

• ECC has technology such as Avatar Dialer which is cloud-based and makes calls automatically, giving you the best quality of voice recordings with perfect accent.

• ECC uses Intelligent Call-Back which provides facility to the caller to select the call-back option, so that they don’t have to wait in a queue on the phone.

• IVR – Interactive Voice Response allows incoming callers to access the information they need without having to talk directly to a person. It has well performing speech recognition software and data to recognize different dialects.

• ECC uses Universal Queuing to pool all your customers in one universal queue to increase consistency and efficiency of your customer support services.

• A predictive dialer used by ECC helps in automatically calling a list of telephone numbers in sequence. It screens out busy signals, no-answers and answering machine which reduce the amount of time agents have to spend on each call and increases number of outbound calls in the same time period.

• ECC uses Call Recording Systems which allows you to live monitor your agents, search calls, listen to recordings, and conduct quality control for specific recordings. You can monitor the quality of work done by agents.

You can rely on ECC for inbound and outbound call centre services. ECC is open round the clock to provide 24X7 hour services to your customer so that you do not miss even a single customer. When your customer will get services at their convenient time they will be more than happy. ECC has skilled and professional team of expert to take care of your customer. Their agents are well trained to resolve the queries of customer regarding your product or services. Agents understand unique requirement of every customer so they provide them satisfactory solutions precisely in polite behaviour. They have all technology with back up to provide you best services. English call centre provides services in English.