Skip to main content

Why ECC is the Best English Call Centre for Call Centre Services in English?

A mass population of India is capable to speak in English. The agents can understand English well and have good communication skills who can handle your calls quickly and efficiently. ECC is a call centre in India which provides call centre services to all those countries who wants to spread their business in English speaking countries. ECC has a dynamic combination of team of experts and technology who provide you the result you expects from your outsourcing company.


ECC call centre services provide you wide range of services
  • Inbound/Outbound Telesales
  • Web Sales
  • Customer Service / Customer support
  • Pre-Sales Lead Generation
  • Customer Retention and Win-Back
  • Staffing Services
  • Technical customer support
ECC has state-to-art technology to provide you best call centre services.
  • ECC uses CTI to maximize CRMs and manage workflow more efficiently. It eliminates manual data entry, problems with qualifying leads and contacts, and automates call logging and recording.
  • ECC has Automatic Call Distributor (ACD) that manages incoming calls and is used to route the calls to the appropriate call centre agent based on skill set.
  • ECC has technology such as Avatar Dialer which is cloud-based and makes calls automatically, giving you the best quality of voice recordings with perfect accent.
  • ECC uses Intelligent Call-Back which provides facility to the caller to select the call-back option, so that they don’t have to wait in a queue on the phone.
  • IVR – Interactive Voice Response allows incoming callers to access the information they need without having to talk directly to a person. It has well performing speech recognition software and data to recognize different dialects.
  • ECC uses Universal Queuing to pool all your customers in one universal queue to increase consistency and efficiency of your customer support services.
  • A predictive dialer used by ECC helps in automatically calling a list of telephone numbers in sequence. It screens out busy signals, no-answers and answering machine which reduce the amount of time agents have to spend on each call and increases number of outbound calls in the same time period.
  • ECC uses Call Recording Systems which allows you to live monitor your agents, search calls, listen to recordings, and conduct quality control for specific recordings. You can monitor the quality of work done by agents.
You can rely on ECC for inbound and outbound call centre services. ECC is open round the clock to provide 24X7 hour services to your customer so that you do not miss even a single customer. When your customer will get services at their convenient time they will be more than happy. ECC has skilled and professional team of expert to take care of your customer. Their agents are well trained to resolve the queries of customer regarding your product or services. Agents understand unique requirement of every customer so they provide them satisfactory solutions precisely in polite behaviour. They have all technology with back up to provide you best services. English call centre provides services in English.

Comments

Popular posts from this blog

Best English Call Centers in India

English call centers in India provide call center services to companies settled in Europe and other non-English speaking countries and wish to scale up their business in English speaking countries. English Call Center provides services in multilingual languages to reach even to those people who do not understand other languages except their own mother tongue. English Call centers in India plays a role to bridge a gap between two different languages speaking nations. Our specialty is mainly in the languages like French, German, Portuguese, Russian, Spanish, English and Hindi. We provide adaptable, flexible and focused solutions to our clients for having good start and fast growth in their business. We help in every aspect of their business from planning the marketing strategy to providing feed back of the customer. We are capable to manage small to large companies in all services including web chat, inbound/outbound telesales, Customer Service/ Customer support, technical su...

English Call Center helps you Hire your own Team for German Call Center Services

Outsourcing German Call Center services help you to expand your business into the German market by providing the exceptional customer support in the language they are native to. It helps you to win the consumers trust and keep them loyal towards you. You can hire German call Center services at reduced cost whether you want to expand your business in Berlin, Munich, Hamburg, Cologne, Frankfurt, Stuttgart, Dusseldorf or any other place in Germany or Worldwide. You can start immediately by outsourcing German call center for Customer service, sales outsourcing or Direct Response Industry. You will get German language call center agents who speak in German language with the understanding of German culture and market trend. They are provided training for your product to increase client’s satisfaction. English Call Center for are considering outsourcing technical support, Lead generation services, appointment setting services, customer support services, staffing services, custome...

Reasons to outsource Multilingual Call center services

Multilingual call center provides customized services to each client in the language their customers preferred to deal with. You will get right quality solutions with professionalism for your business requirements. You will get upgraded technology as per your requirements. English Call Center has experience in different industries to provide multilingual call center services in India which delivers excellent results. We integrate a transparent communication strategy to provide best results Experienced call center agents in multilingual language: - We have agents in our contact centers with proficiency in foreign languages. We hire skilled agents to provide training to match the accent voice and communication methods which matches the international standards. 24 hour services: - We provide round the clock call center services to companies spanning across continents with all types of projects, ranging from small to big and short term to long term. Technical edge a...