English Call Center in India provides you call center services in multilingual languages to reach the people who want services in the language they are comfortable to speak and understand.
Multilingual speaking Agents
English call center in India has agents who are proficient in speaking bilingual or multilingual languages. We provide services in your native language that can be
· Spanish,
· German,
· Portuguese,
· Russian,
· French,
· Hindi and
· English
Our agents are highly qualified and well trained to manage your project efficiently. They have patience to listen carefully and skills to deliver the message precisely and clearly.
Services provided by English Call Center
You can select from wide range of our call center services in the language of your choice.
· Inbound/Outbound Telesales
· Web Sales
· Customer Service / Customer support
· Pre-Sales Lead Generation
· Customer Retention and Win-Back
· Staffing Services
· Technical customer support
Technology used by English Call Center
English call center in India has best technology to fulfill all requirements of your business efficiently. Technology used by us provides maximum satisfaction to your customer. Our stringent combination of technology and agents provides maximum gain for your business with minimum investment.
We have best technology that is required for maximum customer satisfaction. Some of our technologies are
· We use CTI for automatic call logging and recording it omits manual entry. So chance of error is negligible.
· We has Automatic Call distributor to route the calls to the skilled agent. The customer is more satisfied to get their quires resolved without any hassle of talking to number of agents.
· We use Avatar dialer to make calls automatically and to match the accent you required. It is especially used for telefundraising where you have to reach maximum number of people in minimum time for the help of needy people.
· Our intelligent call back option helps customer to avoid waiting in the queue on the phone.
· IVR allows customers to access the information without talking to any agent.
· Universal queuing service helps to pool the entire customer in one queue.
· Call Recording Systems allows you to track the record of agents work and their behavior with the customers.
Our technology is powered by high speed internet and cloud based system. We have back –up power for entire process to provide you uninterrupted services.
Round the clock services
English call center is open 24 hours to provide services to the customer of different time zone.
The aim of English Call Center is growth of their clients in their respective businesses.
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